Terms of service
These Terms of Service (“Terms”) govern your use of www.childartprint.com and your purchase of products from Child Art Print (“Child Art Print”, “we”, “us”, “our”).
By using our website or placing an order, you agree to these Terms. If you do not agree, you must not use the website or place an order.
1. Trader information
Child Art Print is operated by Julija Vertjajeva
Contact email: hello@childartprint.com
Julija Vertjajeva
Sukkervænget 77
5000 Odense C
Denmark
2. Scope
These Terms apply to all visitors to the website and all customers purchasing products or services from Child Art Print.
Additional policies published on the website, including our Privacy Policy, Cookie Policy, Shipping Policy, and Returns & Refund Policy, form part of these Terms where relevant.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to place an order.
By placing an order, you confirm that:
- you are at least 18 years old
- the information you provide is accurate and complete
- you are authorized to use the payment method provided
- you have the right to upload and use the content submitted with your order
4. Products and custom nature of service
Child Art Print sells custom-made products based on customer-submitted drawings, images, text, and related materials.
Because our products are individually produced to customer specifications:
- previews, mock-ups, and on-screen visuals are illustrative only
- final printed colors, paper appearance, and finish may vary slightly from what appears on screen
- we may adjust layout, composition, cropping, spacing, and technical production details in order to create the final product
- minor variations that do not materially alter the nature of the product do not constitute defects
Where applicable, we may provide a digital preview or proof before production. If a proof or approval step is offered, you are responsible for reviewing it carefully and notifying us of any requested corrections within the stated timeframe.
Because each product is individually designed and produced based on customer-provided artwork, subjective dissatisfaction with artistic style, layout interpretation, or minor visual differences from expectations does not constitute a defect where the product matches the approved design.
5. Ordering process
When you place an order, you make an offer to purchase the selected product subject to these Terms.
An order becomes binding when it is accepted by us. You will normally receive an order confirmation by email. We reserve the right to refuse or cancel an order before production begins, including in cases of:
- incorrect pricing or product information
- suspected fraud or abuse
- technical errors
- unlawful, infringing, or inappropriate uploaded content
- inability to fulfill the order
If we cancel an order before production begins, any payment captured for that order will be refunded.
6. Prices, taxes, and payment
All prices shown on the website are stated in the relevant currency and include VAT where applicable, unless clearly stated otherwise.
Before you complete your purchase, the total price payable will be shown, including applicable taxes and any delivery charges.
Payment must be completed using the payment methods offered at checkout. We do not store full payment card details ourselves.
We reserve the right to change prices at any time, but changes will not affect orders already accepted.
7. Production and delivery
Production times and delivery estimates shown on the website are indicative only unless expressly stated otherwise.
Because our products are custom-made:
- production begins after your order is accepted and, where relevant, after any approval step has been completed
- delays may occur due to peak periods, production issues, shipping disruptions, or delayed customer responses
- delivery dates are estimates and not guarantees unless expressly agreed in writing
Risk passes to you upon delivery in accordance with applicable law.
8. No right of withdrawal for personalized products
In accordance with Article 16(c) of Directive 2011/83/EU, the standard 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Because Child Art Print products are custom-made based on your uploaded content and choices, orders cannot be cancelled, withdrawn, or returned once production has started, except where required by law.
This does not affect your statutory rights in relation to defective, damaged, or incorrectly produced goods.
9. Defects, damage, and complaints
Please inspect your order upon delivery.
If the product is defective, damaged in transit, materially different from the confirmed order, or otherwise not in conformity with applicable consumer law, please contact us as soon as possible at hello@childartprint.com and include:
- your order number
- a description of the issue
- clear photographs where relevant
Where a valid claim is established, we may offer, as appropriate under applicable law:
- replacement
- correction
- partial refund
- full refund
Nothing in these Terms limits your mandatory statutory consumer rights.
10. Customer content and intellectual property
Your Artwork & Usage Rights
By placing an order, you represent and warrant that:
- you own the rights to the uploaded drawings, images, text, and other content, or have all necessary permissions to use them
- the content does not infringe copyright, trademark, privacy, personality, or other third-party rights
- the content does not violate applicable law
- the content is not defamatory, hateful, obscene, exploitative, or otherwise unlawful
You retain ownership of your artwork and content.
You grant Child Art Print a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, process, store, adapt, and transmit the uploaded content only to the extent necessary to:
- operate the ordering workflow
- create previews
- refine layout and composition
- produce and deliver the ordered product
- provide customer support
- protect our legal rights and prevent abuse
- comply with legal obligations
We reserve the right to refuse, suspend, cancel, or remove content that we reasonably believe violates these Terms or applicable law.
11. Website use
You agree not to:
- misuse the website or interfere with its operation
- attempt unauthorized access to systems or data
- upload malicious code
- scrape, crawl, or exploit the website for unauthorized commercial purposes
- use the website in a way that violates applicable law or the rights of others
We may suspend or restrict access where necessary to protect the website, our business, other users, or third parties.
12. Third-party services
We use third-party providers to support the website and our business operations, including categories such as:
- e-commerce infrastructure
- payment processing
- hosting and security
- storage
- production and fulfillment
- shipping
- image processing
- analytics
- customer communication and marketing
Your use of certain third-party tools or services may also be subject to those providers’ own terms and policies.
We are not responsible for third-party websites or services that are not under our control.
13. Personal data
We process personal data in accordance with our Privacy Policy.
By placing an order or using the website, you acknowledge that some uploaded content may contain personal data and that we may process such content as necessary to provide the service.
14. Marketing and cookies
Newsletters, advertising technologies, cookies, pixels, and similar tools are governed by our Privacy Policy and Cookie Policy.
Where required by law, non-essential cookies and direct marketing communications are used only on the basis of valid consent or another lawful basis.
You may withdraw marketing consent at any time and object to direct marketing as explained in our Privacy Policy.
15. Force majeure
We are not liable for delay or failure to perform caused by events outside our reasonable control, including but not limited to:
- natural disasters
- war
- strikes
- transport disruption
- internet or platform outages
- governmental measures
- failure of suppliers or carriers
This does not affect rights that cannot be excluded under consumer law.
16. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including mandatory consumer rights and liability for fraud, gross negligence where non-excludable, personal injury, or death caused by negligence where applicable.
To the maximum extent permitted by law, and only in relation to losses that may lawfully be limited:
- we are not liable for indirect or consequential loss
- we are not liable for business loss, loss of profit, loss of opportunity, or loss of goodwill arising from consumer use of the website or products
- our liability is limited to the amount paid for the relevant order giving rise to the claim
This limitation does not apply where such limitation is prohibited by law.
17. Changes to these Terms
We may update these Terms from time to time for legal, operational, or commercial reasons.
The version published on the website at the time of your order will apply to that order.
18. Governing law and disputes
These Terms are governed by the laws of Denmark.
If you are a consumer residing in another EU/EEA country, you also benefit from any mandatory consumer protections granted by the laws of your country of residence.
Any dispute may be brought before the competent courts required by applicable law. We prefer to resolve complaints directly first, so please contact hello@childartprint.com.
19. Contact
Questions about these Terms should be sent to: